Is Beacon Admit HIPAA compliant?

Yes. All data is encrypted in transit and at rest. We sign BAAs with every facility and never store PHI beyond the minimum necessary for intake routing.

Does Beacon Admit replace human admissions staff?

No. Beacon Admit handles after-hours and overflow calls, collects intake context, and attempts warm handoffs. Your admissions team remains in control of all admission decisions.

What types of facilities does Beacon Admit support?

Beacon Admit is built for detox, residential, PHP, IOP, outpatient, mental health, and dual-diagnosis programs.

How does the AI agent handle urgent or crisis calls?

Beacon Admit includes configurable escalation scripts. For urgent concerns, it follows your facility's protocols to route calls to on-call staff or emergency services immediately.

Your Data, Our Responsibility

Last updated: June 2026. We are committed to protecting the privacy and security of your facility's data and patient information.

HIPAA Compliance

Beacon Admit is designed for behavioral health facilities and adheres to HIPAA Privacy and Security Rules. We only process Protected Health Information (PHI) that is voluntarily shared during calls, and we maintain it solely for intake routing purposes. All PHI is encrypted in transit (TLS 1.3) and at rest (AES-256). We sign Business Associate Agreements (BAAs) with all customers and never use PHI for training or marketing purposes.

Data We Collect

Call Metadata: Timestamps, duration, caller ID (when provided), call outcome (transferred, voicemail, etc.)
Intake Information: Information voluntarily shared by callers including names, dates of birth, insurance details, and treatment needs. This data is processed solely for intake coordination and is never permanently stored beyond the retention period in your plan.
Account Data: Facility name, contact information, staff credentials, and configuration settings necessary for service provision.
Usage Analytics: Aggregate metrics on call volume, duration, and system performance to improve our service quality.

How We Use Your Data

To provide and maintain the Beacon Admit service
To route calls to appropriate staff members via warm transfer protocols
To generate reports and analytics for facility management
To communicate about service updates and support
To comply with legal and regulatory obligations

Data Sharing and Disclosure

We do not sell, rent, or share your data with third parties except as follows:

Service Providers: Infrastructure partners (AWS, database providers) who are bound by strict confidentiality and security requirements.
Legal Compliance: When required by law, subpoena, or to protect rights and safety.
Business Transfers: In the event of a merger or acquisition, with appropriate safeguards maintained.

Data Retention and Deletion

Call logs and intake data are retained according to your subscription plan: 7 days (Starter), 30 days (Growth), or 90 days (Enterprise). Upon request or account termination, we securely delete all data within 30 days. Facilities may request earlier deletion or export of their data at any time by contacting support.

Security Measures

We implement industry-standard security practices including:

End-to-end encryption for all call data
Role-based access controls for staff accounts
Regular security audits and penetration testing
Multi-factor authentication for administrative access
Continuous monitoring and alerting systems

Cookies & Analytics

We use cookies and similar technologies to operate and improve our website:

Essential Cookies: Required for authentication, session management, and security. These cannot be disabled.
Analytics (Vercel Analytics): We use Vercel Analytics to understand page views and site performance. This is privacy-friendly, cookie-free, and does not track individual users or store personal data.
No Third-Party Advertising Cookies: We do not use advertising cookies, retargeting pixels, or sell any browsing data to third parties.

Your Rights

You may access, correct, or delete your facility's data at any time. Contact us at privacy@beaconadmit.com or call (844) 444-2442. We will respond to all requests within 30 days.

This policy applies to Beacon Admit services. By using our platform, you acknowledge you have read and understood these practices. We may update this policy periodically; significant changes will be communicated via email or in-app notification.